[1]伍雄斌,林雨平,赵磊,等.城市共享自行车使用者满意度测评研究[J].延边大学学报(自然科学版),2020,46(01):90-94.
　WU Xiongbin,LIN Yuping,ZHAO Lei,et al.Research on the survey of bike -sharing user’s satisfaction[J].Journal of Yanbian University,2020,46(01):90-94.
点击复制

城市共享自行车使用者满意度测评研究

《延边大学学报(自然科学版)》[ISSN:1004-4353/CN:22-1191/N] 卷: 第46卷 期数: 2020年01期 页码: 90-94 栏目: 应用科学研究 出版日期: 2020-05-26
Title:
Research on the survey of bike -sharing user’s satisfaction
文章编号:
1004-4353(2020)01-0090-05
作者:
伍雄斌1;  林雨平2;  赵磊3;  潘睢2
( 1.福建船政交通职业学院, 福建 福州 350007; 2.福建农林大学 金山学院, 福建 福州 350002; 3.北京易华录信息技术股份有限公司, 北京 100043 )
Author(s):
WU Xiongbin1;  LIN Yuping2;  ZHAO Lei3;  PAN Ju2
( 1.Fujian Chuanzheng Communications College, Fuzhou 350007, China; 2.Jinshan College of Fujian Agriculture and Forestry University, Fuzhou 350002, China; 3.Beijing E -Hualu Information Technology Co., Ltd., Beijing 100043, China )
关键词:
共享自行车;  结构方程模型;  满意度;  影响因素
Keywords:
bike -sharing;  structural equation model;  satisfaction;  influencing factors
分类号:
U491
文献标志码:
A
摘要:
为研究共享自行车使用者的满意度,提升使用者的出行体验,运用结构方程模型理论建立了一种共享自行车使用者满意度的测评模型,并在问卷调查的基础上采用极大似然估计方法拟合验证了模型的有效性.共享自行车使用满意度影响因素的关联性分析结果表明,影响共享自行车使用满意度的因素的大小顺序依次是舒适性、有形性、经济性、便利性和企业服务,其中舒适性、有形性、经济性对满意度有显著影响.
Abstract:
In order to investigate the bike -sharing user’s satisfaction and improve the user’s travel experience, the survey of bike -sharing user’s satisfaction based on structural equation model was constructed. With the questionnaire survey, the maximum likelihood estimation method was used to fit the data, and the validity of the model is tested. Then, the connections between the factors that might affect the bike -sharing user’s satisfaction were analyzed. The results show that the order of factors according to their influences on the satisfaction were comfortableness, tangible, economy, convenience and enterprise service. Among them, the comfort of bike -sharing has the most significant impact on user satisfaction, and the tangible and economy also have significant influence on the satisfaction.

参考文献/References:

[1] MORTON C, CAULFIELD B, ANABLE J. Customer perceptions of quality of service in public transport: evidence for bus transit in Scotland[J]. Case Studies on Transport Policy, 2016,4(3):199-207.
[2] NOLAND R B, KUNREUTHER H. Short -run and long -run policies for increasing bicycle transportation for daily commuter trips[J]. Transport Policy, 1995,2(1):69-79.
[3] MARTENS K. The bicycle as a feedering mode: experiences from three European countries[J]. Transportation Research Part D: Transport & Environment, 2004,9(4):281-294.
[4] LEE T, CHOU Y H. Using product-service system in the study of bike sharing system[C]//The Summer Conference 2010 of Opening Up Innovation: Strategy, Organization and Technology. UK: DRUID Society, 2010.
[5] CHEN D, FULLER D. Retraction notice to: analyzing road surface conditions, collision time, and road structural factors associated with bicycle collisions from 2000 to 2010 in Saskatoon, Saskatchewan[J]. Journal of Transport & Health, 2014,1(1):40-44.
[6] 钱佳,汪德根,牛玉.城市居民使用市内公共自行车的满意度影响因素分析:以苏州市为例[J].地理研究,2014,33(2):358-371.
[7] 欧艳芹.城市居民使用公共自行车出行满意度的实证研究[D].江西:江西师范大学,2016.
[8] 陈艳珍,王汉钧.城市单车满意度及其影响因素对比研究:以北京市城六区为例[J].经济问题,2018(5):105-112.
[9] 刘建荣,刘志伟.基于贝叶斯网络的公共自行车出行影响因素研究[J].武汉理工大学学报(交通科学与工程版),2019,43(3):385-388.
[10] 方磬.共享单车感知服务质量和顾客满意度研究:以摩拜单车为例[J].市场周刊(理论研究),2017(8):128-130.
[11] 肖风桢,莫嘉卫.ofo共享单车满意度影响因素研究[J].中国市场,2018(4):21-24.
[12] 吴明隆.结构方程模型:AMOS的操作与应用[M].重庆:重庆大学出版社,2009.
[13] 李园园,张泽野,陈倩倩.基于结构方程模型的城市公共自行车满意度影响因素研究:以哈尔滨市为例[J].经济师,2017(8):67-69.
[14] 黄颖华,黄福才.旅游者感知价值模型、测度与实证研究[J].旅游学刊,2007,22(8):42-47.

备注/Memo

收稿日期: 2020-01-20
作者简介: 伍雄斌(1982—),男,博士,讲师,研究方向为交通行为.
基金项目: 福建省中青年教师教育科研项目(JAT191175,JT180851); 福建船政交通职业学院科教发展基金资助项目(20200104); 福建农林大学金山学院教科研项目(z170402)

更新日期/Last Update: 2020-05-26